Our order processing time is 1-2 business days for all in-stock merchandise.

For orders with customization, please allow an additional 7-10 business days for rings to be engraved.

Please note that all timelines exclude Saturdays, Sundays and certain Holidays. During this processing time, your online order is transmitted to our warehouse for fulfillment, engraved (if applicable), safely packed, and processed for shipment as quickly as possible.

Our orders are processed through the warehouse quickly, so if changes need to be made to your order after purchase, please contact us as soon as possible.

Since day 1, quality of products and commitment to our customers have been at the core of everything we do. We believe so much in this that we offer a one time, any time warranty on all of our QALO silicone rings and dog ID tags! Should your silicone ring or dog ID tag tear, break or stretch, just contact us for a one-time replacement, no matter how long it's been.

Most skin irritation issues are linked to the ring being too snug on your finger–this can cause moisture, like water and sweat, to be trapped between the ring and your finger. Our rings are non-porous, so it is important to allow your finger to breathe! To help prevent any further irritation, we suggest exchanging for a larger size.

On very rare occasions people may be allergic to Silicone, so we recommend that you consult with a doctor before wearing QALO. These rings do not contain any Latex materials.